AI & Technology

The dental morning huddle is supposed to set the tone for the day. But most offices are still doing it the old way. AI is changing that by turning 30 minutes of manual prep into an instant, data-driven summary that gives every team member what they need before the first patient walks in.

Every industry eventually develops a standard for how emerging technology should be used. Dentistry is building one right now for AI, and the management side of that standard is still wide open.

Every dental AI company has a beautiful demo. Here's the framework for evaluating what actually works inside your practice, with your team, before you sign anything.

AI certification isn't required for dental office managers yet. But the practices building that expectation right now aren't waiting for a mandate. Here's why early movers win.

Not all AI tools are created equal when it comes to patient data. Here's how to tell the difference between tools that are safe in your practice and tools that could quietly create a HIPAA liability.

You're not crazy for asking it. Here's the honest answer, and why the managers who get ahead of this now will lead the industry for the next decade.

Patient reactivation has always been one of the most valuable — and most consistently neglected — systems in dental practice management. The math is straightforward. Every overdue patient on your list represents a scheduled appointment that never happened, a hygiene visit that didn't get booked, and treatment that may have gone unaddressed. Multiply that across hundreds of inactive patients, and the production impact becomes difficult to ignore. And yet, in most dental office

Let's be real the dental AI conversation has been loud for the past two years. Every vendor at every conference is calling their product "AI-powered." Every email in your inbox promises to transform your practice. And you're sitting at the front desk trying to figure out what's actually worth your time and what's just noise. This guide is written from the manager's perspective — not a tech reviewer, not a software company, not a dentist. If you manage a dental office, you nee

The dental AI conversation is moving fast. New tools are launching every month, the vocabulary is changing, and the pressure to 'do something with AI' is coming from every direction — vendors, consultants, dental conferences, and now your own team members who are using AI on their phones every day. This page exists to cut through the noise. We've pulled together every AI resource DOMA has built for dental office managers — guides, frameworks, certification information, and pr

You’ve heard the advice: use AI tools to save time, write better, work faster. And you want to. But every time you sit down to try ChatGPT or Claude or any other AI assistant, there’s a voice in the back of your head asking — is this HIPAA compliant? Am I putting patient data at risk? Could this get me or my doctor in trouble? Those are the right questions to be asking. And the answer isn’t to avoid AI altogether — it’s to learn how to use it the right way. That’s what PHI-sa

Here is the thing about AI in dentistry right now. Everyone is talking about it. Software vendors are building it into their pitch decks. Consultants are writing articles about how it will reshape the future of your practice. Conference sessions are filling up with presentations on artificial intelligence. And if you are a dental office manager sitting in the middle of all of that noise, trying to figure out what any of it means for your actual day, it can feel overwhelming.

Here is the thing about AI in dentistry right now. Everyone is talking about it. Software vendors are building it into their pitch decks. Consultants are writing articles about how it will reshape the future of your practice. Conference sessions are filling up with presentations on artificial intelligence. And if you are a dental office manager sitting in the middle of all of that noise, trying to figure out what any of it means for your actual day, it can feel overwhelming.

Let me start with something that might be uncomfortable to say out loud. A lot of dental practices are rushing into AI chatbots right now without thinking through what happens when those tools interact with a patient who is scared, in pain, or frustrated about a billing issue. And that is a problem. Here is the thing. Patients today do expect faster responses. They want to text instead of call. They want to book after hours without waiting for someone to pick up the phone. Th

Here is something I have noticed over two decades of managing dental practices. When production dips, the conversation almost always gets emotional before it gets analytical. The doctor gets frustrated. The manager feels defensive. The team feels the tension without fully understanding what is causing it. And because nobody is looking at the right numbers at the right time, the conversation becomes about feelings instead of facts. That is not a people problem. That is a data

The schedule is the most important document in your dental office. Not the production report. Not the treatment plan log. Not the collections summary. The schedule. Because all of those other numbers flow directly from what the schedule looked like that day, that week, that month. When the schedule is solid, the whole practice feels different. The morning huddle is calm. The team knows what to expect. The doctor is focused. Patients move through on time. Problems get handled

Let me tell you where most dental insurance problems actually start. Not at claim submission. Not at the appeal stage. Not when the patient gets a bill that does not match what they expected. They start at verification. Specifically, they start at the moment someone rushes through a verification because the phone is ringing, a patient is standing at the front desk, and the schedule starts in 20 minutes. Over two decades in dental practice management, I have watched the same p