It's the first Monday of January. The schedule is full. The goals are set. The calendar looks clean. And the office manager walking through that front door is already carrying the weight of everything that didn't get fixed last year. New production goals. A reactivation list that hasn't been touched since October. A team that's still dragging from the holidays. An AR report that nobody wants to pull up because the number is going to hurt. And on top of all of it, there's this